Enquiries
The desk sits in Samora Machel Drive in Mbombela, a short way from the main rank and the robots at the corner. Written enquiries get the better answers because we can look things up, but if your collection is tomorrow morning, phone.
The desk
- 17 Samora Machel Drive, Mbombela 1200
- +27 13 752 38 41
When somebody is at the desk
- Monday to Thursday
- 07:30 to 17:00
- Friday
- 07:30 to 15:30, then phone only until 18:00
- Saturday and public holidays
- 08:00 to 12:00, closed Sunday
How to get a useful answer
- 01Send the hire quote or the agreement itself rather than describing it. The exclusions page is the one we need and the one people leave out.
- 02Name the roads. There is a world of difference between the R37 over the pass, the R538 to Hazyview and a nine-kilometre farm approach, and the gravel clause treats all three differently.
- 03Say when you collect. Anything inside forty-eight hours goes to the front of the pile, and anything involving a cross-border letter needs more notice than that.
What happens to what you send
A private reading desk in Mbombela about hiring cars and using them briefly in the Lowveld: paperwork read line by line, escarpment and reserve roads described honestly, and rand figures given as indicative ranges rather than promises.
Write to the desk
Tell us the class of car, the dates, where you are collecting and roughly where you are driving. Route detail is what makes a reply useful: the gravel question and the border question both depend on it.
Send us the contract before you sign it
Five minutes of reading at this desk has saved readers five-figure excess claims more than once. Tell us the car class, the dates, the route and the counter, and we will come back with the figures that matter.